Privacy Policy

Effective Date: 01-08-2025

Last Updated: 01-08-2025

At Reva Health, we are deeply committed to safeguarding your privacy and maintaining the confidentiality of the information you entrust to us. This Privacy Policy outlines how Heyhealth Technologies Private Limited (“we”, “our”, “us”) collects, uses, stores, discloses, and protects your Personal Information when you use our website, mobile application(s), and associated services (collectively referred to as the “Platform”).Please review this Privacy Policy carefully. By accessing or using Reva Health, you agree to the terms described below.

Definitions

Company: “Reva Health”, “we”, “our”, or “us” refers to Heyhealth Technologies Private Limited, the owner and operator of the Reva Health platform. User: “You”, “your”, “client”, or “user” refers to any individual who accesses the Platform or avails our Services. Platform: The Reva Health website, mobile application(s), or other digital platforms through which the Services are provided. Mental Health Professional: “Therapist”, “counselor”, “wellness professional”, “clinical expert”, or similar terminology refers to licensed professionals authorized to deliver services via Reva Health.

Nature of Services

Reva Health provides digital mental health and wellness services, including but not limited to:

• One-on-one and group therapy or counseling sessions (online or in person)

• Self-guided tools, assessments, and wellness programs

• Mental health-related educational content

• Encrypted chat support and messaging features

• Appointment booking, reminders, and session tracking

• Webinars, workshops, and mental wellness events

We reserve the right to add, modify, or remove any service without prior notice.

Consent

By using the Reva Health Platform or by providing your information, you consent to:

• The collection, storage, usage, sharing, and processing of your personal and sensitive information by Reva Health

• Communications related to appointments, reminders, service updates, newsletters, and feedback

• Cross-border data transfer (if applicable), in compliance with applicable data privacy laws

If you do not agree to this Privacy Policy, we advise you not to use our Platform.

For users below 18 years of age, informed consent must be provided by a parent or legal guardian before using our Services.

Collection of Personal Information

We may collect the following information either directly from you or via a third-party (e.g., employer, partner platform):

• Full name, date of birth, gender, and contact details

• Emergency contact details

• Medical and mental health history

• Therapy preferences, assessments, and in-app responses

• Information provided through email, forms, or telephonic communication

• Device and log data (e.g., IP address, browser type, access time)

• Payment and transaction history

We only collect information necessary for providing high-quality, customized mental health services.

Use of Personal Information

We use your information to:

• Deliver mental health services tailored to your needs

• Schedule and manage appointments

• Communicate reminders and updates

• Maintain records in compliance with clinical guidelines

• Improve our services, content, and user experience

• Conduct research and analytics in anonymized formats

• Prevent fraud, comply with legal obligations, and ensure safety

Confidentiality and Information Sharing

We adhere to strict standards of professional confidentiality. Your personal and clinical information will be accessible only to the treating team and clinical supervisors for the purpose of coordinated care.

We may share your information only in the following scenarios:

• With your explicit written or verbal consent

• When required by law or court order

• In cases involving harm to self or others

• If mandated to report abuse (minors, elders, vulnerable individuals)

• In emergency situations, with relevant individuals such as emergency contacts, family, or organizational representatives (as applicable)

We will make reasonable efforts to inform you prior to any disclosure unless prevented by urgent legal or safety circumstances.

Third-Party Services

We may use third-party tools and service providers for analytics, communications, and platform improvements. Only the minimum necessary information is shared, and all third-party partners are required to adhere to strict confidentiality standards.

We do not sell or trade your Personal Information to third parties.

Cookies and Tracking

Our Platform uses cookies and similar technologies to:

• Save login credentials and preferences

• Track usage behavior and site traffic

• Enhance user experience

You can adjust browser settings to disable cookies, but doing so may affect the functionality of some services.

Data Retention and Access

We retain your Personal Information only for as long as necessary:

• To provide services

• To comply with legal and regulatory obligations

• To maintain clinical records in accordance with professional standards

Certain information, like therapy notes or payment history, may be retained even after account deactivation. You may request deletion of your data by writing to us. We will comply unless legal obligations require otherwise.

Security Practices

We implement strong security protocols to protect your data, including:

• Encrypted communication and storage

• Access restrictions for internal staff and therapists

• Regular data security audits and reviews

However, please ensure that your device, email, and communication channels remain secure on your end, especially in shared or public environments.

User Forums and Public Sharing

Avoid posting personally identifiable information in forums, blogs, or public sections of our Platform. We cannot guarantee privacy for information you voluntarily disclose in public spaces.

Links to External Sites

Our Platform may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. We advise reviewing those policies before using such services.

Your Rights and Choices

You have the right to:

• Access and review your Personal Information

• Correct or update inaccurate details

• Withdraw consent at any time (with reasonable notice)

• Request deletion of your account and data

• Raise concerns or complaints via our grievance redressal channels

For all such requests, please write to: support@reva.health

Grievance Redressal

If you have any concerns or complaints regarding our data practices or this Privacy Policy, you may contact our Grievance Officer:

Grievance Officer: Smit Soni
Email: smit@reva.health
Response Time: Within 30 days of receipt

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on the Platform. Continued use of the Platform constitutes acceptance of the updated policy.

Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. All disputes shall fall under the jurisdiction of the courts located in Ahmedabad, Gujarat, India.

By accessing Reva Health, you confirm that you have read, understood, and agreed to this Privacy Policy.